Returns Policy

Vickilicious Designs Returns Policy


Effective Date: 01.01.2025

Thank you for shopping with Vickilicious Designs. We strive to provide you with high-quality handmade and unique products. If you are not completely satisfied with your purchase, please review our returns policy below.


1. Returns Eligibility:

  • We accept returns within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.


2. Non-Returnable Items: The following items are not eligible for return or exchange:

  • Customized or personalized items.


3. Return Process: If you wish to initiate a return, please follow these steps:

  • Contact us via website contact form within 14 days of receiving your order to request a return.
  • Please provide your order number, the reason for the return, and any relevant photos if the item is damaged or defective.
  • Once we approve your return request, we will provide you with instructions for returning the item.


4. Return Shipping:

  • Buyers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
  • We are not responsible for any returned items that are lost or damaged during transit.


5. Refund Process:

  • Once we receive the returned item and verify its condition, we will issue a refund for the purchase price (excluding original shipping costs) within 3 business days.
  • Refunds will be issued to the original payment method used for the order.


6. Exchanges:

  • We do not offer direct exchanges. If you would like a different item, please follow the return process and place a new order for the desired item.


7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed, which may include a replacement or refund.


8. Cancellations: If you wish to cancel an order, please do so within 24 hours of placing the order. Once an item has been shipped, cancellations are not possible.


9. Additional Information:

  • Please note that colors may vary slightly due to monitor settings.
  • If you have any questions or concerns about your order, please contact us through Etsy Conversations, and we will be happy to assist you.


10. Policy Updates: We reserve the right to update or modify this returns policy at any time. Any changes will be posted on our shop.


By making a purchase from Vickilicious Designs, you agree to adhere to this returns policy.

Thank you for shopping with us!


Vickilicious Designs

www.vickiliciousdesigns.co.uk

vicki@vickiliciousdesigns.co.uk

Returns Address: Vickilicious Designs, 22 Glenview Terrace, Ynysddu, newport, Caerphilly, NP11 7LG